The Power of Acknowledgement
Colleen Francis, writing for Top Sales World:
All too often salespeople get so wrapped up in being right that they completely forget to acknowledge their clients’ feelings and opinions.
Instead, acknowledge that you hear and understand them. Consider the following acknowledgements:
- “Thanks for sharing that with me.”
- “I appreciate you bringing that up.”
- “That’s a fair point.”
- “Let’s discuss this concern further…”
Simple adjustments in the way you talk to your prospects can make the biggest difference. Having the best process, strategy and skills only go so far. Keep these in mind next time you’re on the phone or meeting with a prospect.