ENGAGE CUSTOMERS FASTER THAN EVER
Most people love instant messaging so why not instant message with your customers while they are interacting with your content? Tellwise provides a unique opportunity to instant message with your customers when they are mostly likely to respond – when they are reading your content. Use it to start a conversation in a very simple way and build the relationship from there.
Know when your customers are online
Tellwise provides a unique landing page and collaboration environment for every message that is sent. The benefit for the sales professional is they can be notified when their prospects and customers are online and viewing their content. This provides a very simple way to start a conversation via instant messaging that is built into the platform or even initiate a phone call. The faster that sellers engage their interested prospects the more likely they are to respond and continue the conversation.
Instant message them at the best time
Tellwise provides detailed analytics on what your prospects are doing and what they are viewing. This provides a great opportunity to check in and see if they have any questions or need further assistance. This can be done with only specific pieces of content – perhaps like a product video – or simply if they are viewing any of the seller’s content. The key is you have a new communication channel to your prospect and it’s one they like to use.
Use message snippets to be even more efficient
Instant messaging with customers is a great way to start a conversation. Depending on the actions of the prospect there are probably a few things that you would like to communicate to them. Why not use message snippets? Message snippets are predefined instant messages that you can send your prospect when they are online and can be done in just a couple of clicks. Are they viewing a video and you want to ask them something specific? Perhaps you just want to see if they have any questions. These can all be done with just a few clicks using message snippets.
Book your next conversation or appointment
Instant messaging when your prospects are consuming your content is a great way to drive engagement. Once you have their attention you have opened the door to learning more and perhaps moving to a more formal discovery call. Tellwise allows a seamless transition to a call or even using instant messaging to schedule a call. The most important point is you have opened communication with the customer that you can use as a building block for the future.