Last Updated: 1/13/2017
Collection of Information
Here’s what we collect from you when you use the Service:
User-Provided Information: When you sign up or register to use the Service, we may ask you to provide certain information, such as your first name, last name, and email address, which may be considered “personally identifiable information” (that is, information that would allow us to directly identify you, like your name and e-mail address). You may also provide personally identifiable information to us such as your mailing address, phone number, photo and other information when you update your personal profile on the Service or at other times when accessing the Service.
“Automatically Collected” Information: When you use the Service we may automatically record certain information about or related to your use of the Service that is made available through your web browser or mobile device such as your IP address, mobile device ID, information about your hardware and software, links, images, or other materials you click, information that may enable us to approximate your location, web pages or sites that you visited just before or just after the Service, the pages you view on the Service, the dates and times you access the Service, and other information about how you use the Service. This information is collected through the use of different types of technologies, such as standard log files, cookies, and web beacons (sometimes called “clear GIFs”).
[Please note that as you use the Service, chat content and other communications and collaboration activity may be saved for later access and use. Additionally, please be aware that although we do not review all audio, video, or other content on the Service (collectively, “Communications Content”), we reserve the right to do so as reasonably necessary to provide the Service, including but not limited to reviewing and monitoring (or permitting third parties to review or monitor) Communications Content and other collaboration and communications activity in the following circumstances: (a) to respond to support requests; (b) to detect, prevent, or otherwise address fraud, security, or technical issues; (c) as we deem necessary or advisable in good faith to conform to legal requirements or comply with legal process; or (d) to enforce our agreements with you, including our Terms of Service, and including investigations of potential violations thereof. You agree and consent to the saving of such content, as well as the reviewing and monitoring of Communications Content, as a condition of using the Service.]
“Cookies” Information: One form of “automatically collected” information we may record is information stored by “cookies” – small text files containing a string of alphanumeric characters. When you access the Service, we may send one or more cookies to your computer. By sending you cookies with values that are unique, we may be able to uniquely identify your web browser or device when you access the Service. We may use both “session” and “persistent” cookies to collect, store, and sometimes track various types of information. A session cookie is one that is intended to disappear after you close your browser. A persistent cookie remains after you close your browser (and may be used by your browser to identify itself when you later return to the Service). Persistent cookies generally can be removed. You can review the “Help” file in your browsers or mobile devices to learn the proper way to modify your cookie settings.
Web Beacons: Web beacons, which are sometimes referred to as “clear gifs,” are a fancy way of referring to web links that your browser, device, or email program requests when loading a web page, html email, or similar web-connected content. When this request is made, the entity which controls the requested link (which would be Tellwise for links back to the Service) can determine if you opened an email containing a web beacon or otherwise viewed particular content.
We may use the information you provide or that we collect to develop, operate, support, maintain, enhance, and provide the Service, to analyze and develop our marketing strategy, the Service and other technologies, to develop new products and services, and to customize and target content that may be more interesting, relevant, or useful to you, and for other administrative purposes, for example:
to contact you for feedback about the Service,
to conduct research about the Service,
to provide anonymous reporting for internal and external purposes,
to notify you of technical updates or changes in policy, or
to contact you for marketing and promotional purposes.
You can manage the types of communications sent to you through your profile settings, but we reserve the right to continue to send you certain communications relating to the Service, such as service announcements and administrative messages, without offering you the opportunity to opt out of receiving them.
Information Sharing and Disclosure
We may provide personally identifiable information to third parties for their use in helping us perform our internal business functions. These are things like processing payments, fulfilling orders for product or services, performing maintenance, security, data analysis, email transmissions, or data hosting on our behalf. We require these third parties to maintain your information consistent with their legal obligations.
We may disclose your personal information if required to do so by law or in the good faith belief that disclosure is necessary to: (1) satisfy legal obligations or comply with legal process (such as a subpoena) served on Tellwise; (2) protect Tellwise and others from fraudulent, abusive, predatory, or unlawful uses or activity; (3) investigate and defend Tellwise against any legal claims or threats; (4) protect and defend the rights or property of Tellwise; (5) take action relating to user complaints, or (6) act in urgent circumstances to protect the personal safety of users of Tellwise, the Service, or the public.
We may disclose and otherwise transfer your personal information to an acquirer, or to a successor or assignee, as part of any merger, acquisition, debt financing, sale of all or a portion of our assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership, in which your personal information is transferred to one or more third parties as one of our business assets.
We may disclose aggregated or other types of non-personally identifiable information, including “automatically collected” and “cookies” information that are non-personally identifiable, to third parties for various purposes. For example, we may disclose non-personally identifiable information to interested third parties to assist them in understanding the usage, viewing, and demographic patterns for certain programs, content, services, advertisements, promotions, or functionality on the Service.
You may also decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionality found on the Service. As a registered user of the Service, you will have a public profile that may be searched and viewed by other registered users of the Service. We will provide features enabling you to update, correct, or delete some of your profile information and preferences. Please note that while your changes are reflected promptly in active user databases, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics. You may also modify the cookie settings on your Web browser or mobile device to limit the information you share.
You are responsible for maintaining the secrecy of your unique password and account information at all times. Please be careful with this information.
You may correct, amend, or delete your personally identifiable information by editing your personal profile through the Service or otherwise by emailing us at support@Tellwise.com.
We have implemented physical, technical, and managerial safeguards in an effort to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Despite our efforts, however, we cannot and do not guarantee the security of the information we collect from you or that such information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Third Party Sites
We do not knowingly collect or retain personally identifiable information about persons under 13 years of age. If we learn that personally identifiable information of persons under the age of 13 years has been collected on the Service without verifiable parental consent, then we will take the appropriate steps to delete this information.
If you are a parent or guardian and discover that your child under the age of 13 has obtained a Service account, then you may alert us at support@Tellwise.com and request that we delete that child’s personal information from our systems.
Notice to California Residents
California law permits residents of California to request certain details about what personal information a company shares with other companies for such other companies’ direct (and independent) marketing purposes. We do not share your information with other companies for such other companies’ direct (and independent) marketing purposes. If you have any questions about our practices with respect to your personal information or your rights under California law, please write to us at our address below.
9 Lake Bellevue, Suite 213
Bellevue, WA 98004